AGENDA
August 29 - 30, 2023
BETTER TOGETHER
Tuesday, August 29, 2023
7:00AM - 8:00AM CT
Sign in & Breakfast Buffet
Center Room
7:00AM - 5:30PM CT
Lactation Suite Open
Board Room
8:00AM - 8:10AM CT
Welcome
Peggy Trouba, MPH, RD WIC Program Manager
Center Room
8:10AM - 8:25AM CT
Opening Remarks
Sara Morgan, Deputy Director Health Promotion and Prevention
Center Room
8:30AM - 9:30AM CT
You Got This! Strategies for Confidence & Excellence in Every Area of Your Life
The phrase ‘You Got This’ is often used to express confident assurance in a friend or ally facing a challenge: “Just play the game as you know how. You got this.” This fun, engaging session will share current research into how to foster genuine confidence in yourself and excellence in your life, on a daily basis. Brenda will start the session by sharing insights from a unique Harvard Business School Don’t Stop Believin’ study. She’ll then work into identifying what lens each of us wears that impacts our demeanor and relationships daily. Participants will also take the “Are You Gritty?” quiz and will learn what an eight-second video clip can teach us about who we allow in our inner circle. Join us for this dynamic session and leave with valuable take-home strategies for developing confidence and offering your personal best to your life, relationships, and career.
Brenda Clark Hamilton, MA Ed
Center Room
9:30AM - 9:40AM CT
Stretch Break & Transition
AM BREAKOUT SESSIONS 1
9:40AM - 11:10AM CT
CPA Session & BFPC Session
Breastfeeding Basics
Breastfeeding Basics will introduce the participants to the anatomy and physiology of lactation, as well as positioning and latch, and indications a baby is getting enough to eat at the breast.
Kathy Leeper, MD, IBCLC, FABM
Center Room
Clerk Session
Exceptional Customer Service: Create an Impressive Reputation for Your Organization
According to TARP Institute research, for every customer who complains to a company, there are 26 other unhappy customers that the company never hears from. Unfortunately, that person may be voicing his/her complaint to everyone they meet! This upbeat, interactive program is designed to heighten awareness of what comprises excellent customer service in all aspects of your job—from daily interactions with customers, to phone etiquette, to how to respond if a customer complains. We’ll start by introducing the ‘meat and potatoes’ of great customer service, including top criteria that customers use to evaluate service effectiveness, then work into a step-by-step framework for calming and retaining dissatisfied customers. No matter how good an organization is at serving customers, there is always room for improvement. You will leave armed with practical, take-home strategies for making your organization’s reputation for customer service the best it can be.
Brenda Clark Hamilton, MA Ed
West Room
11:10AM - 11:30AM CT
Snack Break
Center Room
AM BREAKOUT SESSIONS 2
11:30AM - 12:30PM CT
CPA Session & BFPC Session
Poor Weight Gain in the Breastfeeding Infant
Poor Weight Gain will look at reasons a baby does not receive enough breastmilk at the breast, and how to supplement when needed
Kathy Leeper, MD, IBCLC, FABM
Center Room
Clerk Session
Network & Sharing
Marge Blankenship
West Room
12:30PM - 1:40PM CT
Lunch Buffet & Slide Show
Center Room
1:40PM - 3:10PM CT
General Session
Effects of Cannabis and Vaping on Pregnancy
The presentation will focus on basic effects of cannabis use and vaping, including secondary effects and use during pregnancy; some regional data on frequency of use will be presented. It will also highlight how stigma can delay recovery for Moms with substance use disorders and how we can help reduce stigma for moms with SUD, leading to better outcomes.
Bree Sherry
Lisa Carter, MS, LPC, LCAC
Center Room
3:10PM - 3:30PM CT
Snack Break
3:30PM - 5:00PM CT
General Session
Skills for Handling Workplace Conflicts: Being Thoughtful of Both People and Results
We’re all going to be faced with conflicts and disagreements with others throughout our lives. For most of us, it’s our least favorite part of living with, and working with, other people. The good news is that there are some simple techniques you can learn to increase your skills and confidence in dealing with conflicts—at work and at home—in more peaceful, effective ways. Join us in identifying your own, natural style of responding to conflict and in learning what to say—and not to say—to keep difficult conversations calm and productive. Attendees will leave armed with practical, take-home strategies for ‘fighting fair’ and experiencing the power that comes with approaching conflicts in ways that are considerate of both people and results.
Brenda Clark Hamilton, MA Ed
Center Room
5:00PM – 5:15PM CT
Closing
Peggy Trouba
Center Room